We will not have any specialists on staff during the exhibition.

No, there are no age restrictions.

• Some exhibits have usage standards such as age restrictions for safety.

It will depend on you, but usually about an hour.

The exhibition labels are displayed in Japanese and English.
In addition, audio guides are available in Japanese, English and Mandarin Chinese.

For safety reasons, some exhibits have age restrictions and other prerequisites for use. For more details, click here.

Please do not touch the exhibits.

Yes, but we strongly encourage children of elementary school age or younger to attend with a parent or guardian.

No, re-entry is not permitted.

Please refrain from eating or drinking in the exhibition area.
Inside the venue, you can find food at the exhibition’s Bishoku Kyoryu no Kitchen (FOOD & DRINK zone) and inside Pacifico Yokohama.
Please refrain from bringing your own food or drink into the exhibition.

You may take photos in certain areas.
However, please refrain from shooting videos/flash photography, the use of tripods/monopods, etc.

Wheelchairs are permitted inside the exhibition, but please be aware that we will not have any wheelchairs available to borrow.
Also note that there are no wheelchair-accessible toilets inside the exhibition. Please use the accessible toilets in the lobby.

Yes, baby carriages are permitted.
However, please be aware that you cannot bring your baby carriage into certain areas.
Outside the exhibition, in the lobby (on the right side if you are facing the entrance), you will find a storage area specifically for baby carriages.

• Storage spaces are limited, and available on a first-come, first-served basis. Please take any valuables with you into the exhibition.

We expect the exhibition to be crowded, and so we would recommend you use a paid storage locker—some can be found inside Pacifico Yokohama.

Yes. If it is raining, we will provide an umbrella stand with secure storage at the entrance. Please store your umbrella there.
The umbrella stand has limited storage, so use a plastic umbrella bag when needed.
If your umbrella fits inside your purse, backpack, etc., we ask that you put it inside.
If you are holding your umbrella inside the exhibition, please be careful where you swing it.

No, there are no such restrictions.

Pets are prohibited inside the exhibition, even if held in a pet carrier.

• Assistance dogs (guide dogs, hearing dogs) are permitted.

We are sorry, but you will not be admitted.

We do not plan on doing so, but depending on conditions inside the exhibition, we may give out numbered tickets at certain points.

There is no such seating.
No seating available.

The exhibition does not have a luggage or coat check.
Pacifico Yokohama does have paid storage lockers, as well as a paid coat/luggage check.

We cannot make such an announcement.
Our staff will help you search for your child, so please ask a staff member if you need assistance.

Pacifico Yokohama does have first aid rooms.
If, inside the exhibition, you suddenly feel ill or hurt yourself, please ask the nearest staff member for assistance.

AEDs can be found inside Pacifico Yokohama in the lobbies of Hall B and Hall C.

Not inside the exhibition, but there is a "baby rest room" on Floor 2 of the Exhibition Hall, and accessible toilets with baby changing tables on Floors 1 and 2 of the Exhibition Hall.

Yes, paid parking spaces can be found nearby.
The Minato Mirai Public Parking Lot is an underground facility with space for 1,154 vehicles.
You could also use the Rinko Park Parking Lot, or the Bus/Large Vehicle Parking Lot.
Many nearby commercial buildings also have parking lots.
For more information about parking, click here.

There is a taxi stand in front of the InterContinental Yokohama Grand Hotel.

You can purchase Weekday Tickets and Night Museum Pair Tickets using eplus, Ticket Pia, or Lawson Ticket.
Timed Tickets and Premium Tickets are available through eplus only.
For more details, please go to this page:Tickets

From various ticket agencies, or at the ticket booth at the Hall A entrance.
Please be aware that on Saturdays, Sundays, holidays, and Aug 7 (Sat) – 15 (Sun), you will not be able to purchase timed tickets after the specified time of day.
You can find more details about tickets at this page.
https://dino-science.com/en/tickets/

Until 17:00 on Monday, Tuesday, Thursday and Sunday.
Until 20:00 on Wednesday, Friday, Saturday, holidays and 8/7 (Sat) – 8/15 (Sun).
However, sales will end when our designated number of tickets sell out.

Once purchased, tickets cannot be exchanged, cancelled, reissued or refunded.

• If the exhibition must close at the date and time you are scheduled to attend due to updated government Covid-19 regulations, a natural disaster (typhoon, earthquake), or other exceptional event, we will offer either a refund or an exchange in accordance with our "Timed Ticket Exchange Guide."

Once purchased, tickets cannot be exchanged, cancelled, reissued or refunded.

• If the exhibition must close at the date and time you are scheduled to attend due to updated government Covid-19 regulations, a natural disaster (typhoon, earthquake), or other exceptional event, we will offer either a refund or an exchange in accordance with our "Timed Ticket Exchange Guide."

The video and interactive portions of the exhibition may be closed without notice.
Please be aware that tickets will not be refunded in this event.

Lost tickets, tickets forgotten at home, etc. cannot be reissued.

We sincerely apologize, but we do not offer a disability ID discount.

Guests can exchange “special gift vouchers” for goods during the exhibition’s operating hours. These products come with Weekday Tickets, so they may only be redeemed on weekdays.

The audio guide counter is just inside the entrance to the exhibition. Please tell our staff which guide you would like and make your payment.

We accept the following credit cards: VISA, MasterCard, JCB, American Express, Diners Club.
*We do not offer contactless credit card payment.
We accept the following forms of e-money: QUICPay, prepaid transportation cards, Rakuten Edy, nanaco, WAON.
We accept the following forms of QR code payment: Alipay, WeChat Pay, LINE Pay, PayPay, au PAY, Merpay, J-Coin Pay.

Audio guide rentals are limited to one per person per admission.

The DinoScience Store is inside the exhibition, so you need a ticket to access it.

To see if an item is in stock at the DinoScience Store, please check the official DinoScience Twitter account. We post updates on sell-outs and restocks when appropriate. These updates are not made in real time—we appreciate your understanding.
Depending on production, it may not be possible to restock some products that sell out.
To see which items are in stock at our online store, please check the DinoScience Online Store.

We accept payment by cash (Japanese yen only) or credit card (VISA, MasterCard, JCB, American Express, Diners Club, Discover, UnionPay), as well as e-money (iD, QUICPay, prepaid transportation cards, Rakuten Edy, nanaco, WAON) and QR code payment (LINE Pay, PayPay, au PAY, Merpay).
The payment methods on our online store are different; please check the DinoScience Online Store.

You can purchase them on the official DinoScience Online Store.

• Some products may not be available.

We do not ship from the DinoScience Store.
If you would like to ship something, Pacifico Yokohama has facilities that offer door-to-door delivery service, please go ahead to those at your needs.

You can only enter the DinoScience Store at the end of the exhibition. Depending on crowds, there may be a line to enter the store. Furthermore, re-entry is not permitted. If you want to make a purchase, don’t exit without stopping by the store. You can also visit our official DinoScience Online Store.

The following products are limited per customer.
- Fossil: Tyrannosaurus Limit 3 per person
- Tote Bags (L.L.Bean) Limit 3 per person
- Kosaka Nao products Limit 5 per person (For T-shirts, limit 5 per pattern in each size)
- Peanuts Plush DinoScience Version Limit 5 per person
In addition, for in-store products, we may place purchase limits without prior notice so that as many customers as possible have the opportunity to purchase items. If you have any questions about purchase limits, please ask the staff in DinoScience store.

We are sorry to say we cannot perform returns or exchanges, except for defective products.

It depends on how you purchased the product.
 
If you purchased a product from the DinoScience Store and have an issue, please use the following contact information.
DinoScience Store Customer Support
E-mail : sms-goods@sonymusic.co.jp
(10:00-18:00 weekdays only, off on holidays)
 
When contacting us about an issue, please have your receipt, and provide the following information.
-Date of purchase
-Product name (including size, color, etc.)
-Details of your issue
-Image of defective part
-Image of receipt
Note: We will not be able to respond if there is no receipt.
 
 
If you purchased a product from our online store and have an issue, please use the following contact information.
DinoScience Online Store Customer Support
To fill out an inquiry form
https://store.dino-science.jp/s/e02/form/inquiry
 
For phone inquiries
050-2018-6641
Hours of Operation: 10:00-18:00 (M-F)

• The cost of the call will be borne by the caller.

The Bishoku no Kyoryu is inside the exhibition, so you need a ticket to access it.

We accept the following credit cards: VISA, MasterCard, JCB, American Express, Diners Club.
We accept the following forms of e-money: QUICPay, prepaid transportation cards, Rakuten Edy, nanaco, WAON.
We accept the following forms of QR code payment: Alipay, WeChat Pay, LINE Pay, PayPay, au PAY, Merpay.

You can purchase tickets for any program at the entrance to the Dinosaur Workshop, inside the exhibition.

We accept the following credit cards: VISA, MasterCard, JCB, American Express, Diners Club.
*We do not offer contactless credit card payment.
We accept the following forms of e-money: QUICPay, prepaid transportation cards, Rakuten Edy, nanaco, WAON.
We accept the following forms of QR code payment: Alipay, WeChat Pay, LINE Pay, PayPay, au PAY, Merpay, J-Coin Pay.

Dinosaur Workshop programs are always available during the exhibition’s hours of operation, however some exceptions will be made during special events. For specifics, check the Dinosaur Workshop page, or ask a staff member.

• Workshop ticket sales may be suspended during times of heavy crowding. We appreciate your understanding.

In order to make these programs available to as many people as possible, one ticket is limited to participation in one program per person.
If you do want to take part in multiple programs, after you finish one program, please purchase another ticket and wait your turn.

Click the "For inquiries" link at the bottom at this page, and direct your inquiry to the DinoScience Events Team.

Items lost on that day will be stored by the DinoScience Event Committee. Please ask a staff member for assistance.
 
At the end of each day, lost items will be transferred to the Pacifico Yokohama Security Office. So for the inquiry, please contact them directly (Tel : 045-221-2127) in the following days.

Click the "For inquiries" link at the bottom at this page, and direct your inquiry to the DinoScience Events Team.

Please call the Pacifico Yokohama General Inquiry Team.
(+81) 045-221-2155

Check the official DinoScience Twitter account for updates.